j9pm Privacy Policy
This document explains in detail how j9pm collects, stores, uses and protects your personal information as a user of our platform. Your privacy is a priority we take seriously.
Secure Data Storage
All personal information of j9pm members is stored on servers protected with industry-grade encryption, ensuring your data cannot be accessed by unauthorised parties.
Personal Access Control
You have full rights to access, update or request deletion of your personal information at any time through j9pm customer support channels.
No Third-Party Data Sales
j9pm does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent.
End-to-End SSL Encryption
Every transaction and data exchange between you and the j9pm platform is protected by 256-bit SSL protocol, securing your financial and personal information while in transit.
International Licensing Compliance
As a platform operating under international licensing, j9pm complies with the data protection and privacy requirements set by the relevant regulatory bodies.
Marketing Communication Preferences
You may choose to receive or opt out of j9pm marketing communications at any time without any conditions, through your account settings or by contacting our support team.
1. Introduction
j9pm is an online casino and sports betting platform operating under international licensing, providing online gaming services to adult users in Malaysia. We understand that your trust is the most valuable asset we hold, and we therefore take the responsibility of managing personal data with full seriousness.
This Privacy Policy describes j9pm's privacy practices regarding information we collect from users of our website at https://j9pm.one. This document applies to all information collected through the website, mobile applications, live services and any other interactions between you and j9pm.
If you have any questions about this policy, you may contact the j9pm Data Protection team using the details provided at the end of this document.
2. Information We Collect
j9pm collects various categories of information to ensure a safe, legally compliant and high-quality user experience. The information we collect includes:
a) Personal Identification Information
- Full name as shown on official documents (MyKad or passport)
- MyKad identification number or passport number
- Date of birth — to verify that you are 21 years of age or older
- Gender and nationality
- Current residential address
b) Contact Information
- Active email address
- Mobile phone number
c) Financial Information
- e-wallet account details (Touch 'n Go eWallet, ShopeePay)
- Bank account number for FPX transactions
- Registered DuitNow account number
- Cryptocurrency wallet address (for deposits and withdrawals using USDT, BTC or ETH)
- Deposit and withdrawal transaction records
d) Technical Information
- Your device's IP address
- Web browser type and operating system version
- Cookie information and session data
- Game activity logs and betting history
- Geolocation data (region level only, not exact location)
3. How We Use Your Information
The information we collect is used solely for legitimate purposes related to the operation of the j9pm platform, including:
- Identity verification and account registration — to confirm that every member is a real individual aged 21 or above, in line with our international licensing requirements.
- Financial transaction processing — to handle deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency securely.
- Fraud prevention and anti-money laundering — to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements set by regulatory bodies.
- Customer support — to enable the j9pm support team, which operates 24/7 in Malay and English, to provide you with accurate and relevant assistance.
- Service improvement — to analyse aggregated usage data in order to improve user experience, platform performance and the range of games we offer.
- Account-related communications — to send important notifications such as transaction confirmations, security updates and promotional alerts if you have given consent to receive such communications.
- Responsible gambling — to monitor gameplay patterns in order to identify signs of at-risk behaviour and provide appropriate support.
4. Sharing Information with Third Parties
j9pm does not sell or rent your personal information to any external party for marketing purposes. However, there are certain situations where j9pm needs to share your information with selected parties, namely:
- Payment service providers — e-wallet processors, banks and cryptocurrency platforms that process your financial transactions. These parties are bound by strict confidentiality agreements.
- Gaming software providers — licensed game studios that supply game content to our platform. They receive only the technical data required to operate the games.
- Regulatory bodies and law enforcement — where there is a legal or regulatory requirement to disclose information, j9pm will comply with valid requests from the relevant authorities.
- Technical service providers — cloud computing companies, cybersecurity maintenance firms and identity verification services that help us operate the platform securely.
In all of the above cases, the information shared is limited to what is necessary, and the relevant third parties are required to protect your information to the same standard that we apply.
6. Data Security Measures
The security of your personal information is a top priority for j9pm. We implement multiple layers of technical and organisational protection to prevent unauthorised access, loss, alteration or disclosure of your data:
- 256-bit SSL encryption for all communications between your device and our servers
- Encryption of sensitive data such as passwords and financial details in the database
- Intrusion detection systems and continuous security threat monitoring
- Role-based access control — only authorised staff may access user personal data
- Regular security audits by independent third parties
- Established incident response procedures in the event of a data breach
While we take all reasonable measures, no security system can be guaranteed 100% secure. We encourage you to also take precautions on your end, including choosing a strong password and not sharing your j9pm account login details with anyone.
7. Your Rights Regarding Personal Data
As a j9pm user, you have the following rights concerning your personal information:
- Right of Access — you have the right to request a copy of the personal information we hold about you.
- Right of Rectification — you have the right to request correction of any information that is inaccurate or incomplete.
- Right of Erasure — in certain circumstances, you may request deletion of your personal information, subject to our legal obligations and record retention requirements.
- Right to Restrict Processing — you may ask us to limit the way we process your data in certain circumstances.
- Right to Data Portability — you may request that your data be provided to you in a machine-readable format.
- Right to Object — you may object to the processing of your data for direct marketing purposes at any time.
To exercise any of these rights, please contact the j9pm customer support team via 24/7 live chat or our support email. We will respond to your request within a reasonable time.
8. Data Retention Period
j9pm retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations. Generally:
- Active account information is retained for the duration your account remains active, plus an additional period after account closure to meet compliance requirements.
- Financial transaction records are retained for the minimum period required by AML requirements and international financial laws.
- Game activity logs are retained for the period required for dispute resolution and audit purposes.
- Marketing data — if you withdraw your marketing consent, we will stop using your information for that purpose within a reasonable time.
9. Child Protection and Age Restriction
j9pm does not intentionally collect personal information from individuals under the age of 21. Our identity verification process is designed to ensure that every user meets the required age limit before being granted access to any gaming services.
If we find that personal information of someone under the age of 21 has been collected unintentionally, we will take immediate steps to delete that information and close the account in question. If you believe that someone under the required age has registered an account, please contact us immediately.
10. Amendments to This Privacy Policy
j9pm reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via:
- A notice displayed prominently on the j9pm homepage before the amendment takes effect
- An email notification to the address registered to your account
- A notice within your account when you next log in
Continued use of the j9pm platform after the effective date of any amendment is considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of our latest privacy practices.
11. How to Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how j9pm handles your personal information, please contact us through the following channels:
- 24/7 live chat — available in Malay and English, accessible directly through the j9pm platform at any time.
- Email — [email protected]
We aim to respond to all privacy-related enquiries within a reasonable time. For more complex matters involving data access or deletion, our process may take longer as we need to verify your identity first.
Ready to Get Started with j9pm?
Your privacy is protected. Your account is secure. Register now and enjoy a range of online slot games, live casino, and sports betting with the Malaysian player community at j9pm today.
This platform is for adults aged 21 and above only. Bet responsibly.